• Balance Must be Positive
• Cash Receipt Cannot be Negative.

Deactivate a Validation Rule

1. Click the Gear icon and select Setup. 
   
   
   
   
2. Click the Object Manager tab and search for Cash Receipt.
3. Click Validation Rules. 
4. Select the rule that you want to edit and click Edit. 
   Note: The ability to edit a Validation rule is based upon your permission level. 
   
   
   
   
5. Deselect the Active checkbox.
6. Click Save. 

Return to top

Record the Return of a Non-Sufficient Funds Check or Credit Card Chargeback

1. Create a new negative Cash Receipt for the amount of the original check or credit card charge.
   Note: Enter a negative number in the amount field. You might record "Return of NSF Ck ####" in the Payment Reference field. This will produce an item for clearing during the Bank Reconciliation process.
2. Apply the negative Cash Receipt to the original Billing. If the original Billing is paid-in-full, it will no longer be available for selection when selecting the Apply/Unapply button. Instead, you'll need to manually create a "New Billing Cash Receipt" in the related list of the Cash Receipt. By creating the Billing Cash Receipt, you are creating the link between the new (negative) Cash Receipt and the original Billing.
   
   Note: "Applied Accounting Period" should equal the Accounting Period in which the the NSF entry posted to your bank account. You will again enter a negative number in the "Applied Amount" field. Once applied, the original Billing and your AR balance will be adjusted appropriately. Also, verify that the correct Accounting Period is selected. This is the period that the AR balance will open back up. 
   
   To create a New Billing Cash Receipt, do the following:
   
   
   1. Access the Cash Receipts list view and click New. 
      
      
      Note: Click here to view the above image in full screen. 
      
      
   2. On the New Cash Receipt dialog box, complete the required fields, including Customer, Amount, and Reference.
      
      
      
      
   3. Click Save. The new Cash Receipt record displays. 
   4. Click the Applied To tab and from the Billings Applied To related list, click New. 
      
      Note: Click here to view the above image in full screen. The New Billing Cash Receipt dialog box displays. 
      
      If the New button does not display on the Billings Applied To related list, use the steps below to add it manually. 
      
      
      1. From the Cash Receipt record, click the Setup icon and select Edit Object. Then, click Page Layouts and select the Cash Receipt Layout. Then, click Related Lists.
         
         Note: Click here to view the above image in full screen. 
      2. From the Billings Applied To related list, click the Wrench icon to display the Related List Properties dialog box.
         
         Note: Click here to view the above image in full screen. 
         
         
      3. Click the + (plus sign) to add the New button. 
         
         
         
         
      4. Click the New checkbox to select it. Then, click OK.
         
         
         
         
      5. Click Save. Refresh the Cash Receipt. Then, click the Applied To tab and click the New button on the Billings Applied To related List. The New Billing Cash Receipt dialog box displays. 
   5. Complete the required fields.
      
      
      
      
   6. Click Save. The new Billings Applied To record displays along with a link to the related Billing record.
      
      Note: Click here to view the above image in full screen. 
      
      
   7. To view the Applied Cash Receipt on the Billing record, click the Billing record link. Then, click the Applied To tab.
      
      Note: Click here to view the above image in full screen. 
      
      
3. Create a Journal Entry to record the bank fees (only the amount your bank charged you for the NSF check). Debit the same GL Revenue Account used on the additional Billing Line and credit the bank account. Once posted, the bank fees will be available during the Bank Reconciliation process. Alternatively, the bank fees could be pulled in as a Cash Disbursement through Bank Direct Connect. 

Charge a customer for NSF Fees
To charge a customer for NSF fees you incur, create an additional Billing for the appropriate fees (any NSF fees your bank charged you that you are passing on to your customer plus any additional fees you are charging your customer for the NSF check). Credit a GL Revenue Account for the total fees when entering the Billing Line. 

Return to top