Overview 

If a refund was issued in error using the Issue a Refund from a Credit Memo article, the entire process can be reversed using the steps below.

Issue a Refund from a Credit Memo

1. Navigate to Accounting Home and click the Create Entries tab. Then, under the Revenues menu, click Billings.
2. Select a list view (other than the Recently Viewed list view).
3. Choose the Credit Memo for which a refund was issued and should now be reversed.
4. Click the Applied To tab.
   
   
   
   
5. Display the Refund Cash Receipt record.
   
   
   Note: Click here to view the above image in full screen. 
   
   
6. Click the Applied To tab on the Refund Cash Receipt record.
   
   
   
   
7. Delete the Billing Cash Receipt record.
   
   
   Note: Click here to view the above image in full screen. 
   
   
8. Click the Details tab on the Refund Cash Receipt record. Then, unpost the record.
   
   
   
   
9. To complete the reversal process, delete the unposted Refund Cash Receipt record.
10. Display the Credit Memo for which the refund was initially issued.
    Note: The Balance on the Credit Memo should display to include the amount that was in the Refund Cash Receipt.

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