Process a Stripe Refund

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Overview

Use this article to process a refund for a Stripe credit card or ACH transaction. You initiate refunds in the Stripe website and then record them as accounting entries in Accounting Seed. You can process a full refund or a partial refund.

Important: Accounting Seed does not support Strong Customer Authentication (SCA), a regulatory requirement in Europe. To view the affected countries, click the European Economic Area (EEA) link on the Stripe page.

In this article:

Step 1: Locate the Cash Receipt
Step 2: Process the Refund in Stripe
Step 3: Record the Refund in Accounting Seed

Step 1: Locate the Cash Receipt

Navigate to Accounting Home > Create Entries. Under Revenues, click Cash Receipts.
Select a list view (any view other than Recently Viewed).
Open the Cash Receipt you want to refund. Highlight the Reference field value and copy it.

Note: Cash Receipts with Prepayment Pending checked cannot be refunded while awaiting payment. If you attempt to refund one, the system displays: “You cannot refund this prepayment cash receipt because it is awaiting payment.” Wait until the payment is received and Prepayment Pending is cleared before processing the refund.

Step 2: Process the Refund in Stripe

Log into the Stripe website.
Paste the Reference value into the Stripe search field. The corresponding payment record displays.
Click the record, then click Refund payment.
Select the Full refund or Partial refund radio button.
Click Refund.

Note: The refunded amount may take 5 to 10 days to appear on your customer’s statement.

Step 3: Record the Refund in Accounting Seed

Create a Journal Entry for the gross amount, debiting a refund or revenue GL account and crediting the related bank account.
Create a separate Journal Entry for the Stripe fees.
Create a Bank Deposit that includes both Journal Entries and any other Cash Receipts in that batch.

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Title

Process a Stripe Refund

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1876024502