We are a luxury jewelers and use SalesForce with an EPOS solution for our Sales staff to sell the stock we have.
Some of our items the customer will put a deposit down for it as we may or may not have stock for it.
The system doesn't allocate the stock till the Sales is fully paid.
Our users after the deposit has been taken, go to the Inventory balance for that store and transfer 1 out to the location of Deposit. Then when the customer comes to clear the payment, they need to transfer the 1 in deposit back into Sale Stock before completing the sale so that the stock is allocated correctly.
The first step tends to happen ( 85%) of the time but the pushing back is less then 65% of the time happening. Which means I have a mess of stock, that I have to manually unpick.
Does any one do something similar? And if you did what did you do to sort it?
Many thanks in advance
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