checks no longer printing correctly

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Aaron Harris

• July 13, 2018 18:35

I printed checks today and the formatting is way off.  I haven't changed any settings and they have always printed fine in the past.  Any ideas on how to fix this?

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  Ryan Faulkingham

  • July 13, 2018 18:38

  Hi Aaron,

  Try going into the accounting settings and scrolling to the bottom and adjusting the check print offsets. 

  Thank you,

  Ryan

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  Aaron Harris

  • July 13, 2018 22:19

  Ryan,

   

  Thanks, for responding.  However, that solution is not helping. I am able to move some of the text down...but there are details that belong on the 3rd part of the check that are printing on the 2nd part of the check. I've attached a photo so you can see what I'm referring to.  The line that reads:  "Please detach and retain..." should be a couple inches lower (below the pink line). 

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  Ryan Faulkingham

  • July 16, 2018 14:57

  Hi Aaron,

  Do you know if there was a change between the last time you printed checks and now? This could mean new check stock or a customization to the org. 

  Thank you,

  Ryan

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  Aaron Harris

  • July 16, 2018 15:00

  There are no changes I am aware of.  This is the same check stock we have been using since we implemented Accounting Seed and no one else should be able to make customization changes to the org other than I.  I only made changes to the offsets after you suggested it.  The printing error was occurring before that.  

   

  I agree that it seems as though the configuration is somehow off.  Other than offsets, where can I look?

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  Ryan Faulkingham

  • July 16, 2018 17:04

  Hi Aaron,

  Can you please submit a ticket to our help desk at support.accountingseed.com? They will be able to provide further assistance. 

  Thank you,

  Ryan

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  Terrence OToole

  • October 11, 2018 19:15

  Hello, i am having the same issue.  nothing was changed on our end but checks are now printing out of alignment.  Is there a default reset or something?

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  Ryan Faulkingham

  • October 11, 2018 21:13

  Hi Terrence and Aaron,

  It seems that there may have been some global changes in settings due to a microsoft update, please make sure the "fit to page" checkbox is not checked prior to printing the PDF. 

  Thank you,

  Ryan

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