Cardknox: Ability to refund a captured Credit Card/ACH payment
Currently, in order to refund a credit card/ACH payment back to a Customer, you must do the following:
1. Go to the Cardknox site and find the payment and refund from within the Cardknox portal.
2. Since there is no bi-directional communication b/w AS and Cardknox, someone must then manually record the refund in AS (create negative cash receipt and apply it to the Billing)
Request: Enhance your Cardknox integration so that refunds can be initiated directly from within AS so that it doesn't require two separate steps.
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Official comment
Hello Bao. Thank you for submitting this feature request. I will have the Product Development team look into this!
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