Negative Value When Adjusting Check Print

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3 comments

  • Bao Do

    Hi Dawn - This was a bug in a prior release.  That bug should have been addressed if you upgrade to the most recent release.

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  • Dawn Walker

    Good Morning Bao,

    My firm just went live in July 2023.  Unfortunately training for the accounting seed portion of the software fell short or should I say inexistent.  I just started as the Controller with my current firm last month.  My accounting team has been pretty much treading water everyday to survive using this system and training themselves (myself included).  

    When you say upgrade to the most recent release, are all "upgrades" included in our fee or is this something extra we have to pay for?  Also, where would I go to find the upgrade and what would be the procedure to install?

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  • Bao Do

    Hi Dawn,

    Upgrades are part of your licensing fee. Also your production org should have been auto-upgraded for each major release. Even if not there are installation instructions in the Knowledge Base and you could raise a case with AS Support. Please know that most upgrades still require some manual configuration steps which are usually outlined in the Release Notes. Your Salesforce Admin should be reviewing these as part of every release.

    If you'd like to discuss further, please feel free to reach out to me at bao.do@accretive-advisory.com.

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