Credit memos

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Terese

• July 18, 2016 19:07

Hello,

It would be very helpful to have the option to clear the balance on credit memo by issuing a check or refunding a credit card.

Having an open balance on a credit memo is misleading.

Thank you.

 

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  Rebecca Ralls

  • July 18, 2016 19:19

  Hi Terese,

  I agree that it would be nice to be able to do this in a single step, but there is a way to accomplish this in two steps.

  1) create a billing with a single billing line in the amount of the credit memo. It ultimately doesn't matter what GL account you use because you're going to clear it with your cash disbursement, but if you have a customer refund or other si ilar account, you can use that. Just make sure you remember what GL account you use for the revenue account.

  Once the billing is posted, apply the credit memo to it.

  Then, create a cash disbursement to refund the customer and make sure you specify the same GL account in the debit GL account field that you used on the Billing.

  Make sense?

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  Terese

  • August 03, 2016 17:36

  Hi Rebecca,

  Beside being extra work, it doesn't make sense in that it is not the "standard" way to handle a product return. What I would like to see in a future release would be to have the ability to clear the balance on a credit memo when a refund check is issued to the customer. I have recently learned how to do this for credit card refunds. It would be nice to have the same procedure for all refunds. Thanks for listening.

  Terese

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  JeaNae Remala

  • April 04, 2018 13:31

  I agree with Terese.  For "credit memos", as in other accounting systems, a button to "issue check for credit" would be very helpful.  Thanks!

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  Ryan Faulkingham

  • April 04, 2018 14:41

  Hi Jeanae,

  A more efficient refund process is on our roadmap. We appreciate the continued feedback! 

  Thank you,

  Ryan

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  Joseph Mekhael

  • April 12, 2018 12:21

  I would agree with Jeanae Remala - this feature is really needed. 

   

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  JeaNae Remala

  • September 14, 2018 16:06

  I was wondering if there is any update on this item?  I've had to create a two separate cash receipts from on check received due to a customer over-payment,  I then had to create a credit memo for the customer over payment to get it out of unapplied cash and keep track of it.  The customer then requested that the over-payment be sent back to them, so now I have to crate a billing and also an A/P for this, both of which are "fake" transactions and duplicate work.  This is a lot of work.  If we could have a cash receipt type of "customer over-payment" that automates many of these steps, along with a "return in cash" button on the resulting credit memo, that would be extremely helpful and reduce the 5 separate records I have to create to complete this process now.  If this could be expedited on the road map, it would be very helpful.  Thanks!

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  Rusty Wissmiller

  • September 25, 2018 18:22

  I agree with Jeanae this needs to be expedited on the roadmap.  Thanks.

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  Bernadette Henson

  • March 04, 2021 17:48

  Are there any updates on this? This keeps coming up for us as well and the 2 step process isn't the ideal solution. 

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  Grace Peters

  • July 28, 2021 18:51

  I have the same issues that  everyone else has here.  too many steps to issue a customer refund. 

  Has a more efficient refund process been set up yet? 

  This should be a top priority.  

   

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