Short Payment Adjustment After Cash Receipt is Posted
I see in the knowledge base that short payment/discount adjustments can be made at Cash Receipt Application. How can these be handled after the Cash Receipt has been applied?
We typically attempt to collect short payments, but eventually may have to adjust them off if they are not paid.
To write off a balance on an invoice simply create a credit memo and apply the credit memo to the billing. The GL account on the billing line can be set to an expense GL account or a balance sheet account used to reserve an allowance for bad debt expense.Comment actions
The knowledge article to create a customer credit memo is below:
This is found in the Cash In section of the help. You can also submit requests to our support team if you have any questions on the knowledge articles.
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