Short Payment Adjustment After Cash Receipt is Posted

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Janet Lamb

• May 03, 2016 19:16

I see in the knowledge base that short payment/discount adjustments can be made at Cash Receipt Application.  How can these be handled after the Cash Receipt has been applied?

We typically attempt to collect short payments, but eventually may have to adjust them off if they are not paid.

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  Tony

  • May 04, 2016 13:53

  Hi Janet,

  To write off a balance on an invoice simply create a credit memo and apply the credit memo to the billing. The GL account on the billing line can be set to an expense GL account or a balance sheet account used to reserve an allowance for bad debt expense. 

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  Janet Lamb

  • May 04, 2016 13:57

  Thanks, Tony.

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  Anna Shapiro

  • September 03, 2016 13:46

  How do I create a credit memo??
  
  

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  Tony

  • September 05, 2016 19:00

  Hello Anna,

  The knowledge article to create a customer credit memo is below: 

  https://accountingseed.zendesk.com/hc/en-us/articles/217018788-Creating-and-Applying-Credit-Memos

  This is found in the Cash In section of the help. You can also submit requests to our support team if you have any questions on the knowledge articles.

  Thanks,

  Tony

   

   

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