Unapplied Cash GL Account

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Donal Morrissey

• October 26, 2017 16:57

I am trying to understand what happens to the Unapplied Cash GL account when a cash receipt is made.

So when the cash receipt is made, the Unapplied Cash GL account is credited for the amount of the cash receipt, and the bank account is debited.  What relieves that Unapplied Cash GL account of the credit then?  I thought that account was debited when the cash receipt payment is applied to an open bill, but that doesnt seem to be happening.

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  Ryan Faulkingham

  • October 26, 2017 17:03

  Hi Donal,

  When the cash receipt is applied, it should be debiting that unapplied GL account. If you click into the billing cash receipt and add the transactions related list to the layout (if it is not already there), then you will see what is debited (positive amount) and what is credited (negative amount). If this is not happening correctly, please submit a ticket to our support desk and grant us access so we can take a look.

  Thank you,

  Ryan

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  Donal Morrissey

  • October 26, 2017 17:33

  Yes.  Will create a support ticket, because I'm not sure that account is being debited.

   

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