Perform a Bank Reconciliation

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11 comments

  • Joan Comfort

    I do not see the "create summary/reconciliation pdf " option.  Please advise

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  • Barb McLeod

    Hello Joan,

    Please open a case with our Customer Support Team. Someone will be happy to assist you.

    Thanks,

    Barb

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  • Christine Stevens

    Is there any reason a bank rec status would be stuck in "working" for hours? I two bank recs for two of my clients bank accounts and it's been sitting in the working status for hours. I updated them to the summer 23 release on Friday. They have less than 8000 records between both of these accounts, so I don't think volume is the problem. 

    I am having trouble registering my account so I can submit a ticket via the portal. I want assistance with this as my client has a deadline to get financials to their partners. 

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  • Barb McLeod

    Hi Christine,

    If you open a case with our Customer Support someone will be able to provide a resolution for this issue. 

    Thanks,

    Barb McLeod
    Accounting Seed

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  • Christine Stevens

    Hi Barb,

    As much as I would love to open a case, I cannot access your portal. When I try I am getting the attached error. I've already sent an email to the portal address listed and I am STILL waiting on someone to reply. 

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  • Barb McLeod

    Apologies for the issue. I forwarded your information to our Support Team.

    Thanks,

    Barb  

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  • Christine Stevens

    Hi Barb,

    Is there an ETA of when I'll hear from support? This is kind of urgent as I need able to provide an update to my client's partner on Wednesday since they've been anxiously waiting to run financials. 

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  • Barb McLeod

    Hello Christine,

    I forwarded your information regarding an ETA to our Support Team so that they are aware of the urgency.

    Thanks,

    Barb 

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  • Rebecca Ralls

    Is creating the CSV atthe end of the process the only way to view the uncleared items from the reconcilliation? 

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  • Barb McLeod

    Hi Rebecca,

    You can click Filter, and then select the Cleared/Uncleared drop-down list to select Uncleared to view only the uncleared items on the reconciliation. 

    If you need more information, please feel free to submit a support case.

    Thanks,

    Barb 

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  • Ramanitha Ceedholla

    Hi,
    When I'm trying to clear bank reconciliation for Cash Disbursement record, it is throwing an error to unpost the record and we will clear bank reconciliation for only posted records. How can I solve this issue

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