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Bank Direct Connect - Connection Messages

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Overview

The connection message information below is based upon your Aggregation Service Provider (Plaid or Yodlee).  

Plaid messages

If Plaid is your Aggregation Service Provider, refer to the connection messages in the table below.

Message Next Steps
Connection error message If a connection error message displays on the Bank Transactions tab or on the Bank Settings tab (at the top of the page or the FIA Status column in the Map Financial Institution Accounts to Bank GL Accounts data grid), in some situations, you will need to click Refresh Credentials to clear the error message. Clicking Refresh Credentials displays the Plaid wizard to walk you through entering your username and password, and clicking Submit and Continue to clear the error message. Once your credentials have been refreshed the Success message displays and the Bank Settings tab in Accounting Seed refreshes.    
Error: This Currency is not supported for (bank name):(currency name). Please add the currency

This message will display if you attempt to connect to a bank account that does not use the default currency, and the currency has not been added to your org. Use the steps below to add the currency code to your org.

  1. Click the Gear icon and select Setup.

    BDC_Messages_01.png

  2. Enter Company Information in the Quick Find search textbox. Then, click Company Information.
  3. In the Company Information screen, click the Currency Setup
  4. Click New.
  5. Select the Currency Type from the drop-down list.
  6. Enter the Conversion Rate from your corporate currency to this new currency.
  7. The Decimal Places field should default after you enter the Conversion Rate. However, you can manually enter decimal places (number of digits to the right of decimal point) allowed when displaying data in this new currency. This overrides the decimal places setting on all currency fields for users with this currency. It must be an integer with value between 0 and 6.
  8. Click Save.
Error: You cannot connect to foreign bank without multi-currency enabled. Please contact your Accounting Seed Customer Success Manager to enable multi-currency. This message will display if you attempt to connect to a bank with a foreign currency that is not the default currency without multi-currency being enabled. Please contact your Customer Success Manager.

Yodlee messages

If Yodlee is your Aggregation Service Provider, refer to the connection messages in the table below.

Message Explanation Error on the Bank Transactions tab Next Steps
Action Required - Additional user authentication information is needed

This message might display because of one of the following reasons:

  • Credentials have expired and are required to be refreshed.
  • Additional credential failing such as security question(s) or token expiration.
  • Technical issues with Yodlee or a failed username/
    password.
 This account cannot be automatically updated. Please navigate to the Bank Settings tab and run the Refresh action for the account’s financial institution.

Access the Bank Settings tab and for the Financial Institution that includes the message, select it from the drop-down list. Then, click Refresh Connection to update your MFA (multi-factor authentication), as required.

Note: This should change the message to “Connection successful - no action required.” Return to the Bank Transactions tab and click Update All to download Bank Transactions.

Note: After the current  authentication expires, you will need to click Refresh again to clear the message and download Bank Transactions.
Action Required - FIA failed. For more information, review our Knowledge Base This message displays because of invalid credentials or if there were technical issues with Yodlee. Financial Institution Account failed to connect, additional action is required. Please navigate to the Bank Settings tab.

Access your Bank’s website to confirm/update your credentials. Once this is completed, access the Bank Settings tab and for the Financial Institution that includes the message, select it from the drop-down list. Then, click Refresh Credentials to update your credentials and MFA, as required.

Note: This should change the message to “Connection successful - no action required.” Return to the Bank Transactions tab and click Update All to download Bank Transactions.

Note: If the “Connection successful - no action required” message does not display after updating credentials in Yodlee’s Fastlink, please contact our Customer Support.

 

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SPRING__23_RELEASE_ICON.png

Spring ’23 Release

Release Notes and Schedule

  • Plaid is available as an Aggregation Provider. 
  • Connection error messages added for Plaid.

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