The following steps should be taken to return a sale when the product or service is non-inventory and the customer has not paid for the sale.
Summary of Steps:
  1. Create a Credit Memo for the unpaid balance of the billingThe process to create a credit memo is almost the same as creating a billing. The main difference is that when the billing lines are entered, they are entered with negative values. This will automatically change the invoice to a credit memo. 
  2. Apply the credit memo to the billing by clicking the "Apply Credit Memo" button on the billing header.
  3. Enter the amount to apply to each open billing.
  4. Click "Save"
Please Note:
  • The transactions created when posting a credit memo are a debit to the GL Revenue Account selected on the billing line, and a credit to the AR Control Account. 
  • Tip - To associate the credit memo with an original billing, place "Credit Memo for Billing number xxxxxxxxxx" in the Proprietary Billing Number field.
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