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Return Unpaid Non-Inventory Sale (Create Credit Memo)

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Overview

You can return a sale when the product or service is non-inventory and the customer has not paid for the sale.
Steps
Create a Credit Memo for the unpaid balance of the billing.
  1. Navigate to Accounting Home and under Cash In click Billings (Customer Invoices).
  2. Click the Billing that you would like to create a Credit Memo for or create a new Billing from scratch.
  3. If creating the Credit Memo from an existing Billing, on the Billing page click Clone w/ Lines, enter a date, and on the Edit screen click Save.
  4. On the Billing page, in the Billing Lines panel, click the Mass Add/Edit Rows button.
  5. On the Billing Edit page, review the quantity and edit the unit price to a negative value.
  6. Click Save & Post.
  7. On the Billing page click the Apply Credit Memo button.
  8. Click the arrow beside a Billing and click Save & Complete.

NOTE: The transactions created when posting a credit memo are a debit to the GL Revenue Account selected on the billing line, and a credit to the AR Control Account.

TIP: To associate the credit memo with an original billing, place "Credit Memo for Billing number xxxxxxxxxx" in the Proprietary Billing Number field.

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