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Return Unpaid Non-Inventory Sale (Create Credit Memo)

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Overview

You can return a sale when the product or service is non-inventory and the customer has not paid for the sale.
Steps
Create a Credit Memo for the unpaid balance of the billing.
    • Navigate to Accounting Home and under Cash In click Billings (Customer Invoices).
    • Click the Billing that you would like to create a Credit Memo for or create a new Billing from scratch.
    • If creating the Credit Memo from an existing Billing, on the Billing page click Clone w/ Lines, enter a date, and on the Edit screen click Save.
    • On the Billing page, in the Billing Lines panel, click the Mass Add/Edit Rows button.
    • On the Billing Edit page, review the quantity and edit the unit price to a negative value.
    • Click Save & Post.
  2. On the Billing page click the Apply Credit Memo button.
  3. Click the arrow beside a Billing and click Save & Complete.

NOTE: The transactions created when posting a credit memo are a debit to the GL Revenue Account selected on the billing line, and a credit to the AR Control Account.

TIP: To associate the credit memo with an original billing, place "Credit Memo for Billing number xxxxxxxxxx" in the Proprietary Billing Number field.

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