Customer Cancellations/Returns Overview

Overview

Canceling a sale can include multiple steps depending upon the following two variables:

• Payment Status - Has the customer paid in full, partially paid or not paid for the sale?
• Inventoried Product - Is this an inventoried product? 

Customer Cancellations/Returns

Select the related knowledge article based upon the return scenario:

1. Cancel a non-inventory product or service that is not paid by the customer
2. Cancel a non-inventory product or service that is partially/fully paid by the customer
3. Cancel an inventoried product that is not paid by the customer
4. Cancel an inventoried product that is partially/fully paid by the customer