Customer Returns Overview

Overview

Creating a refund to a customer can include multiple steps depending upon the following two variables:

• Payment Status - Has the customer paid in full, partially paid or not paid for the sale?
• Inventoried Product - Is this an inventoried product? 

Customer Returns

Select the related knowledge article based upon the return scenario:

1. Return a non-inventory product or service that is not paid by the customer
2. Return a non-inventory product or service that is partially paid by the customer
3. Return a non-inventory product or service that is fully paid by the customer
4. Return an inventoried product that is not paid by the customer
5. Return an inventoried product that is partially paid by the customer
6. Return an inventoried product that is fully paid by the customer