Overview
Refunding a customer can have multiple steps depending on the following two variables:
- Payment Status - Has the customer paid in full, partially paid or not paid for the sale?
- Inventoried Product - Is the product an inventoried?
Steps
For instructions, please select the related knowledge article based on your return scenario:
- Returning a non-inventory product or service that is not paid by the customer
- Returning a non-inventory product or service that is partially paid by the customer
- Returning a non-inventory product or service that is fully paid by the customer
- Returning an inventoried product that is not paid by the customer
- Returning an inventoried product that is partially paid by the customer
- Returning an inventoried product that is fully paid by the customer